Privacy Policy
MYHUMAN.DOG PTY LTD • ACN 701 214 968 • ABN 46 701 214 968 • Effective 7 November 2026 • Version 2026-11-07
1. Who we are and what this policy covers
Myhuman.dog is run by MYHUMAN.DOG PTY LTD (ACN 701 214 968, ABN 46 701 214 968), an Australian company based in New South Wales. In this policy, "we", "us" and "our" mean that company.
This policy explains how we collect, hold, use and share personal information when you use:
- the website and web platform at myhuman.dog;
- the Myhuman.dog iPhone app;
- CareCentre, the tools that care practices use to manage bookings and talk with dog owners; and
- Find My Human (Lost & Found), once it opens.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
A dog's record is not, by itself, information about a person. In practice it often says something about you: where you live, who your vet is, your routines. So we protect your dogs' information in the same way as your own.
2. The short version
- We collect what you give us to keep your dogs' records, and some technical information when you use the website or app.
- Your records are stored in Australia, with Amazon Web Services in Sydney.
- Some features use OpenAI's artificial intelligence (AI), which processes information in the United States. We ask your permission before anything is sent, and section 6 lists every one of these features and what each sends.
- We do not sell personal information. We do not show advertising or use advertising trackers.
- You can see, correct, download and delete your information. Deleting your account takes about 10 minutes. Section 11 says what we keep afterwards and why.
3. What we collect
3.1 Your account
Your name, email address, username and password (we store the password only in a scrambled, one-way form). You can also add your full legal name, a short bio, a profile photo, your date of birth and your sex. When you create an account in the iPhone app, we ask for your date of birth to confirm you are 18 or older. We record your time zone, your language, and when you accepted our Terms and this policy, and which version.
If you sign in with Google, Google tells us your name, email address and Google account ID. If you sign in with Apple, Apple tells us your Apple ID and your email address, or an Apple private relay address if you choose to hide yours.
3.2 Contact details and address
Extra email addresses and phone numbers, and your home address. When you type an address, Google's address suggestions service receives what you type (section 7).
3.3 Your dogs
Each dog's name, breed, sex, colour, date of birth, desexing status, identifying marks, usual address, photo, microchip number and implant date, and whether the dog is at home or lost. You can also record what the dog eats, its routines, temperament, habits, home rules, favourite places, hazards and the words it knows.
3.4 Health records, documents and photos
Health events (for example vet visits, with the clinic's name and location, and your notes), reminders, weights, lab results and other measurements, medications, conditions, allergies, notes, tasks and family links between dogs. Documents and photos you upload, with their file names. Reports you create.
A care provider can also send a report into your dog's records when you ask them to. We record the provider's name and organisation, and a masked copy of their email address and phone number.
3.5 Bookings, messages and reviews
When you book with a care centre: the centre, service, times, your dog and its microchip number, notes from the centre after the visit, waitlist entries, answers to the centre's questions, and the parts of your dog's record you choose to share. Messages you exchange with care centres and with our team, including attachments. Reviews you write.
3.6 People you add and share with
Details of other people you add, for example your vet, a sitter or a family member (name, email, phone, clinic, notes). The email addresses of people you send a report or invitation to. Co-owners and carers you add to a dog.
When someone opens a link you shared, we record when it was opened, so you can see it. For live reports we also record the viewer's IP address and browser, and their account if they are signed in. For care brief and document links we keep a scrambled (hashed) form of the viewer's IP address, not the address itself.
3.7 Sign-in and security information
For each sign-in: the device and browser, IP address, approximate location (country, region and city, worked out from the IP address on our own servers, without sending it to anyone else), the sign-in method and the time. Your passkeys, two-step verification settings (the secret is stored encrypted), recovery codes (stored in a scrambled, one-way form) and trusted devices. A record of important actions in your account, with the IP address and browser used. For the iPhone app: the device name, an installation ID and the IP address.
3.8 How you use the website and app
When you visit myhuman.dog we record the pages you open, where you came from (including campaign tags in the link), your browser and device, your IP address and approximate location. If you are signed in, this is linked to your account. We keep the full IP address encrypted. We use first-party cookies to recognise a returning browser (section 9). We remove passwords, codes, tokens, email addresses and microchip numbers from web addresses before we store them.
We also count how features are used without recording who used them.
3.9 The iPhone app
The app uses the camera only when you choose to photograph a document. It does not ask for access to your photo library, contacts, microphone or location. If you allow notifications, the app gets a notification token (section 7).
3.10 If you contact us or ask for updates
What you write to connect@myhuman.dog. If you signed up for updates or applied as a practice: your name, email address, organisation and role, phone number, state, the consent you gave, the time, and part of your IP address and your browser.
3.11 Care-centre staff
See section 17.
3.12 Information about other people
If you add someone else's details (a vet, a sitter, a report recipient), please make sure they are happy for you to. We use their details only to provide the service to you.
4. How we collect it
- From you, when you create an account, fill in your profile or your dogs' records, upload documents, book, message, share, or contact us.
- Automatically, when you use the website or app: sign-in and security records, page visits and cookies (section 9), and server logs.
- From others: Google and Apple when you use them to sign in; co-owners and carers who add to a dog you share; care centres (for example a note after a visit or a message); care providers who send in a report you asked for.
- Created by AI when you use an AI feature (section 6), for example a summary of a document or the measurements found in a lab report. These are saved with the document or dog they came from, and measurements wait for your review before they become part of your dog's record.
5. How we use it
We use personal information to:
- create and run your account and keep your dogs' records;
- show you reminders, timelines, reports and insights;
- let you share records with the people and care centres you choose, and manage bookings and messages;
- run AI features, once you have allowed them (section 6);
- send emails and text messages you need: codes, sign-in alerts, reminders, booking notices, replies waiting for you, and changes to your account;
- keep the service secure: detect and block abuse, bots and suspicious sign-ins, and investigate problems;
- understand how the website and app are used so we can fix and improve them;
- answer your questions and complaints; and
- meet our legal obligations.
When you delete your account we keep some records in a form that no longer names you (section 11), so that the records of dogs you shared, and of care centres you dealt with, stay consistent, and so that we can understand dog health across the platform in a form that identifies no one.
We do not send marketing emails to account holders. If you signed up for updates on our website, every email we send you has an unsubscribe link.
We do not sell personal information. We do not use it for advertising, and we do not track you across other companies' apps or websites.
6. AI features (Woof Intelligence)
Some features use artificial intelligence from OpenAI, through OpenAI's business service for developers (its API). In Myhuman.dog these features are called Woof Intelligence. This is what each one sends to OpenAI:
| Feature | When it runs | What we send to OpenAI |
|---|---|---|
| Asking Woof Intelligence a question (website) | When you ask | Your question and the earlier questions and answers in the same conversation; your first name; and for each of your dogs: name, breed, age, sex, colour, desexing status, identifying marks, microchip number, the dog's usual address, upcoming and overdue reminders, health events from the last 90 days (with clinic names and locations), the latest weight, and a summary of lab reports. |
| Health insights on your dashboard and on each dog's page (website) | When you open those pages, usually no more than once a day, once you have allowed AI features | For each dog: name, breed, age, how many health events in the last three months, recent weights, the last clinic visit and the titles of overdue and upcoming reminders. |
| Reading a document: "Read with Woof Intelligence" (website) | When you ask | The document itself (its text, its images, or the whole PDF), its file name and your dog's name. Documents often include your name, address and contact details, your vet's details, prices and invoice numbers, and OpenAI is asked to pick these out. |
| Filling in a health event from a document: AI auto-fill (website) and "Scan vet doc / AI auto-fill" (iPhone app) | When you upload a document for it | The same as reading a document. |
| Reading a lab report, or scanning a report into Measurements (website) | When you upload one | The document. |
| Finding and merging duplicate health events (website) | When you ask | For each event: title, date, category, tags, the first 300 characters of your notes and attachment file names; when you merge, the full notes being merged. |
Your permission first. We ask your permission before any of your information is first sent to OpenAI, and nothing is sent until you give it. You can turn AI features off at any time in your Account settings (Account → AI features). If you do, these features stop working for you, in the app as well as on the website, and nothing more is sent.
What OpenAI does with it. OpenAI's published API data controls (checked 3 November 2026) say that information sent through its API is not used to train or improve its models unless the customer chooses to share it. We have not chosen to. OpenAI keeps API requests in abuse-monitoring logs for up to 30 days, or longer if the law requires it or to prevent harm. It screens images and files for child sexual abuse material and may keep a flagged image for review.
Where. OpenAI processes this information in the United States.
What we keep. The summary and labels for a document; the health details and measurements found in it, which become part of your dog's record once you have reviewed them; how much each feature was used (counts, not content); and, if you rate an answer, a short copy of your question.
Please check what AI tells you. AI can be wrong. Woof Intelligence is not veterinary advice. When you ask it to do something, such as log a weight or complete a reminder, it asks you to confirm before it changes anything.
Speaking to Woof Intelligence. If you use voice input, your web browser's own speech recognition turns your speech into text, and depending on the browser it may send your voice to the browser's maker. We receive only the text.
8. Information that leaves Australia
We store your information in Australia. Some providers receive or process it overseas:
- OpenAI, when you use an AI feature (section 6): the United States;
- Google, Apple and Cloudflare, as described in section 7: the United States and the other countries where they operate;
- Expo, if you allow notifications in the iPhone app: the United States;
- Intercom, if you use its chat: the United States.
Emails and text messages we send reach your own email or phone provider, wherever it operates.
10. How long we keep information
| Information | How long |
|---|---|
| Your account, your dogs' records and your documents | Until you delete them or your account |
| Documents you delete | In the Recycle Bin for 90 days, where you can restore them; after that, until your account is deleted |
| Sign-in sessions | 24 hours (14 days if you stay signed in); up to 90 days in the iPhone app |
| Trusted devices | 30 days |
| Security and audit records (including IP addresses) | 7 years |
| Website visit records | 180 days; the full IP address 30 days |
| Server logs | 30 days |
| Backups | Up to 7 days |
| Your downloaded data file | 15 hours after it is ready |
| Shared links and live reports | Until the end date you set; a live report closes for good 7 days after it expires |
| What we send to OpenAI | Up to 30 days at OpenAI, under OpenAI's own policy |
| Update and practice sign-ups | Until you unsubscribe |
| Lost & Found | Section 16 |
11. Deleting your account
You can delete your account yourself:
- in the iPhone app: open Account and choose Delete account, which brings you to the page below; or
- on the web: go to myhuman.dog/account/delete and sign in the way you usually do, or open your Profile and choose Delete your account.
You confirm it is you, for example with your password, an authenticator or recovery code, or by signing in again with Google or Apple. Deletion starts straight away: you are signed out on every device and we email you to confirm. It is complete within about 10 minutes and cannot be undone.
What we delete: your sign-in details (password, passkeys, two-step verification, trusted devices and sessions); your contact details and the people in your address book; your profile photo, including the file; your notification settings; your messages with the Myhuman.dog team; your reports and the invitations you sent; your data download files and any files left over from setting up your account; reminders and tasks you created; your links to Google and Apple, and we ask Apple to end Sign in with Apple for Myhuman.dog; and, for dogs that only you own, their photos, documents and report files, including files uploaded from the iPhone app.
What we keep, and why:
- A de-identified account record, with no name, email address, contact details or photo, so that the records below stay consistent.
- Dogs that only you own: their health records, without the dog's name, photo and microchip number, for the purposes in section 5. Your street address is removed; the suburb, state and postcode stay.
- Dogs you share with another owner stay with that owner, including what you added to them.
- Bookings and messages with care centres stay in the centre's records of the visits.
- Security and audit records, including IP addresses, to protect accounts, investigate misuse and meet legal obligations, for 7 years.
- Short-term copies: backups for up to 7 days, server logs for up to 30 days, website visit records until they expire (180 days), and anything already sent to OpenAI for up to 30 days at OpenAI.
Links you shared, access you gave to co-owners, carers and care centres, and your consent to AI features end with your account. If your account is linked to a Lost & Found report, the page asks you to write to connect@myhuman.dog and we delete it with you.
12. Seeing, correcting and downloading your information
You can see and correct most of your information yourself in your profile and your dogs' pages.
To download it, choose Download your data in your profile on the web. You get one file (JSON) with your profile, contacts, vet clinics and every dog's records, usually within a day. The download stays available for 15 hours. It lists your documents but does not include the files; download those from the Vault.
For anything else, email connect@myhuman.dog from the address on your account. We may need to confirm who you are. We will answer within 30 days and we do not charge for this. If we cannot give you access or make a correction, we will tell you why and how to complain. If we do not agree that something needs correcting, you can ask us to keep a note of your view with the record.
13. Your choices, and withdrawing consent
You can:
- turn AI features on or off in your Account settings (section 6);
- choose which emails, texts and notifications you get, and set quiet hours, in your notification settings (messages about your account's security are always sent);
- turn sign-in alerts on or off;
- end shared links and reports, and remove access you gave to co-owners, carers, sitters, vets and care centres;
- delete documents, dogs or your whole account (section 11);
- unsubscribe from update emails using the link in any of them;
- turn the camera and notifications for the iPhone app on or off in your iPhone's Settings.
Withdrawing consent to this policy as a whole means closing your account.
14. Security
We protect information with:
- encrypted connections (HTTPS) and encrypted database storage;
- private networks, a web firewall, and secrets kept in a managed vault;
- passwords stored only in a scrambled, one-way form; two-step verification secrets and Apple sign-in tokens stored encrypted;
- passkeys, two-step verification, trusted devices, sign-in alerts and automatic checks for abuse;
- malware scanning of uploaded files;
- limited staff access, with a record of who opened sensitive details.
No system is perfectly secure. If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the law requires.
15. Children
Myhuman.dog is for adults. You must be 18 or older to have an account, and we do not knowingly collect personal information from children. If you think a child has given us information, write to connect@myhuman.dog and we will delete it.
16. Lost & Found (Find My Human)
Find My Human is not open yet. This section describes how it will handle information when it opens.
What we collect
- If you report a found dog or a sighting without an account: your email address; the area and approximate time; your description of the animal; any distinguishing features you give us; photos you choose to add; and technical signals used to prevent abuse (IP address, browser signals checked by Cloudflare Turnstile).
- If you report your own dog lost from your account: the report details you enter and the dog profile information you choose to publish.
- If you message someone about a case or make a claim: your email address or mobile number (to send you a code), your messages, and the evidence you describe.
How we use it
To publish the notice; to let the right person manage it; to relay messages without exchanging contact details; to help reunite an animal with its owner; to keep the service safe (moderation, fraud and scam prevention); and to meet legal obligations.
What is public
A notice shows the area (not an exact address), the species and basic details such as colour and breed. A sighting also shows the reporter's description and any distinguishing features they chose to share. For a found dog in someone's care, the written description and distinguishing features are kept private so they can be used to check a real owner. No notice shows anyone's email, phone number or name. Photos are checked for malware, and location and other hidden details are removed from them before they are shown.
Who else sees it
The person you are talking to sees your messages but not your contact details. Our moderators read a conversation only after someone in it reports it, and every time a moderator opens one is recorded. They also see reports about notices. Service providers process data on our behalf: Amazon Web Services (hosting, email and text-message delivery, and malware scanning, Sydney, Australia) and Cloudflare (bot protection; Cloudflare may process technical signals outside Australia). We do not sell personal information.
How long we keep it
Reports stay published while they are open. When a report is closed or withdrawn it is removed from the public board. Contact details and messages are kept only as long as needed to handle the case, safety reviews and legal obligations. Until our automatic deletion is in place, we delete a reporter's contact details and messages on request — email connect@myhuman.dog with the notice reference.
Your choices
You can correct, close or withdraw your report from the link or code we send you, or ask us to do it. You can ask to access, correct or delete your information at connect@myhuman.dog.
17. Care-centre staff (CareCentre)
If you work at a practice that uses CareCentre, we hold the details your practice or you provide: name, work email, mobile number, role and job title, the locations and hours you can sign in, two-step verification (the secret is stored encrypted) and recovery codes, and a record of your sign-ins (IP address and browser). If your practice publishes a team page, your name, role, credentials, bio and photo appear on its public page. We use this information to run the practice's account and keep it secure. Your practice controls your access and removes it when you leave; your sign-in and security records are kept as in section 10.
18. Questions and complaints
Write to connect@myhuman.dog with "Privacy" in the subject. Tell us what happened and what you would like us to do. We will confirm we have received it within 5 business days, look into it, and give you our answer within 30 days.
If you are not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
19. Changes to this policy
We will update this policy when the way we handle information changes, and publish each version here with its date. If a change is significant, we will tell account holders by email or in the app before it takes effect, and we record which version you accepted.
20. Contact
MYHUMAN.DOG PTY LTD • connect@myhuman.dog
© 2026 MYHUMAN.DOG PTY LTD. ACN 701 214 968 • ABN 46 701 214 968.
Direct contact: connect@myhuman.dog