Terms of Use

1. About these terms

Myhuman.dog is run by MYHUMAN.DOG PTY LTD (ACN 701 214 968, ABN 46 701 214 968), an Australian company based in New South Wales ("we", "us", "our").

These terms apply when you use the website and web platform at myhuman.dog and the Myhuman.dog iPhone app (together, "Myhuman.dog"). By creating an account or using Myhuman.dog, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use Myhuman.dog.

You must be 18 or older to create an account.

Care practices that use CareCentre are also bound by these terms, and by any separate agreement we make with them.

2. The iPhone app

The Myhuman.dog iPhone app is licensed to you under Apple's Standard Licensed Application End User License Agreement (EULA): www.apple.com/legal/internet-services/itunes/dev/stdeula. These terms also apply to your use of the app and your account. If the EULA and these terms conflict about the licence to use the app, the EULA applies.

3. What Myhuman.dog is, and what it is not

Myhuman.dog helps you keep your dogs' records, plan their care, share information and book with care practices.

• It is not veterinary advice. Reminders, insights, summaries and Woof Intelligence answers are general information. Always ask a vet about your dog's health. In an emergency, contact a vet straight away.
• It is not a microchip registry or council registration. Recording a microchip number here does not register it, update an authorised microchip registry or meet any council requirement.
• It is not an emergency or lost-pet service on its own. If your dog is lost, contact your local council, nearby vets and your microchip registry as well.
• Its information comes from you and others. Records you enter, documents you upload, notes from care practices and AI-generated summaries can be incomplete or wrong. Check anything important.

4. Your account

• Give us accurate information and keep it up to date.
• An account is for one person. Do not share your password or let others sign in as you; use co-owner and carer access instead.
• Keep your sign-in details safe. We recommend a passkey or two-step verification.
• You are responsible for what happens in your account unless it was caused by our failure to take reasonable care.
• Tell us straight away at connect@myhuman.dog if you think someone else has used your account.

We may ask you to confirm your identity, for example before an important change.

5. Price

Myhuman.dog is free to use today. If we introduce paid plans, we will tell you before anything changes, and you will not be charged unless you choose a paid plan.

6. Your content

"Your content" is what you put into Myhuman.dog: your details, your dogs' records, documents, photos, messages and reviews.

• You keep ownership of your content.
• You give us permission to use it only to run Myhuman.dog for you: to store, copy, display, process and transmit it; to share it with the people and care practices you choose; to send it to our service providers (including the AI features you use); to keep the service secure; and to fix and improve it. This permission ends when your content is deleted, except for the de-identified records and the copies we keep as the Privacy Policy explains.
• You are responsible for your content. Only upload what you have the right to share, and only add other people's details if they are happy for you to.
• We may remove content that breaks these terms or the law.

7. Sharing, co-owners and carers

You decide who sees your dogs' records. When you add a co-owner or carer, share a link or send a report, those people can see what you shared and, for co-owners, change it. Anyone with a link you share can open it until it expires or you end it, so share links only with people you trust and use a passcode where offered. You can end access at any time. We are not responsible for what someone does with information you chose to share with them.

8. Care practices and bookings

• Care practices on Myhuman.dog (for example vets, groomers and boarding services) are independent businesses. They, not we, provide their services and are responsible for them.
• A booking is between you and the practice. Its own rules apply, for example the cancellation and reschedule rules shown when you book. Payment, where needed, is made directly to the practice, not through Myhuman.dog.
• When you book or message a practice, it receives information as described in the Privacy Policy.
• Reviews must be honest, about a real visit, and must not include personal information or abuse. We may moderate, hide or remove reviews.

9. AI features (Woof Intelligence)

Some features use artificial intelligence provided by OpenAI. What they send and how OpenAI handles it is explained in section 6 of the Privacy Policy. We ask your permission before you first use these features, and you can turn them off at any time in your Account settings. AI can make mistakes: check results, including summaries and measurements read from your documents, before you rely on them. When you ask Woof Intelligence to do something, such as log a weight, it asks you to confirm first. It does not give veterinary advice.

10. Acceptable use

You must not:

• break the law, or use Myhuman.dog to harass, threaten, deceive or harm anyone, or to harm an animal;
• upload content that is unlawful, abusive or infringes someone else's rights, or personal information about someone without a right to share it;
• pretend to be someone else, or claim a dog that is not yours;
• try to access accounts, records or systems that are not yours, or get around our security, rate limits or bot checks;
• scrape, copy or collect information from Myhuman.dog by automated means, including the public lookup and Lost & Found;
• upload malware, or interfere with how Myhuman.dog works;
• use Myhuman.dog to send spam or advertising; or
• resell or reuse Myhuman.dog for a commercial purpose without our written agreement.

11. Other companies' services

Some features rely on other companies, for example signing in with Apple or Google, address suggestions from Google and AI from OpenAI. Their own terms may also apply to you. We are not responsible for services we do not control, but we choose our providers carefully (see the Privacy Policy).

12. Lost & Found

• Report only what you have seen or hold. Do not claim an animal that is not yours; false claims may be reported to the authorities.
• Notices can be taken down by us at any time, for example if they are inaccurate, abusive or unsafe.
• Myhuman.dog helps people find each other; it does not verify identities in every case and does not take custody of animals. Where you can, hand an animal over at a vet clinic, which can scan its microchip.
• Never pay anyone to return an animal, and never share a code someone sends you. Report suspicious messages with “Report this conversation”.
• If an animal is injured or in danger, contact a vet or your local council immediately.

13. Availability and changes to Myhuman.dog

We work to keep Myhuman.dog available and your information safe, but we cannot promise it will always be available or free of errors. We may change, add or remove features. If we plan to stop a feature you rely on, or to close Myhuman.dog, we will tell you in advance where we reasonably can and give you a way to download your data. Keep your own copies of important documents.

14. Our responsibility to you

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, including the consumer guarantees.

To the extent the law allows:

• we are not responsible for loss caused by information you or others entered, by AI results you relied on without checking, by care practices' services, or by events outside our reasonable control; and
• where our liability for failing to meet a consumer guarantee can be limited, it is limited to supplying the service again or paying the cost of having it supplied again.

We are not excusing ourselves from responsibility for our own negligence or for not following the law.

15. Suspension, closing and deleting your account

• You can stop using Myhuman.dog at any time and delete your account yourself, in the iPhone app or at myhuman.dog/account/delete. The Privacy Policy explains what deletion removes and what we keep.
• We may suspend or close an account if it breaks these terms or the law, puts others at risk, or to protect Myhuman.dog. Where it is reasonable and safe, we will tell you why first and give you a chance to fix the problem or download your data.
• These sections continue after an account closes: 6 (as it applies to kept records), 14, 18 and 20.

16. Privacy

Our Privacy Policy explains how we handle personal information, including what goes to service providers and AI, how long we keep information, and how to delete your account.

17. Our intellectual property

Myhuman.dog's software, design, name and logos belong to us or our licensors. You may use them only to use Myhuman.dog as these terms allow.

18. Feedback

If you send us suggestions, we may use them to improve Myhuman.dog without paying you or owing you anything for them.

19. Changes to these terms

We may update these terms. We will publish the new version here with its date. If a change is significant, we will tell account holders by email or in the app before it takes effect, and we record which version you accepted. If you keep using Myhuman.dog after a change takes effect, the new terms apply. If you do not agree, you can delete your account.

20. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the courts of New South Wales and the courts that hear appeals from them. This does not take away any right you have to bring a claim where you live, if the law gives you one.

21. Contact

MYHUMAN.DOG PTY LTD • connect@myhuman.dog

For help using Myhuman.dog, see our Support page.